Director of Operations | Petite PWR | 2024-2026
Oversaw end-to-end operations for a digital membership and services delivery platform supporting 3,000+ members and $100–200K in monthly revenue, coordinating systems, workflows, and a global team of contractors.

• Owned end-to-end operations for an international remote team delivering a service-based membership platform generating $100–200K in monthly revenue.

• Standardized the member lifecycle for a community of 3,000+ active members, reducing cancellations and improving member satisfaction and retention.

• Designed and implemented operating systems, membership contracts and internal playbooks to streamline delivery and improve consistency.

• Designed and implemented dispute and cancellation workflows that protected 80–90% of at-risk revenue while improving member lifecycle management.

• Led contractor team of 15+ for execution across web development, admin and delivery.

Manager, CX & Business Operations | Petite PWR | 2022-2024
Managed member experience and operational coordination for a subscription-based digital platform, supporting content delivery, marketing execution, and internal team workflows.

• Built and maintained processes and workflows for a subscription-based business model.

• Owned member experience across support, community, and internal team coordination.

• Designed and executed social media, email marketing and community moderation processes.

• Developed high-risk cancellations and dispute resolution process and implementation.

• Coordinated with the CEO on product launch plan and execution, team management/hiring, and long term strategy. 

Principal, Creative Operations | Hamsa Studio | 2015-2023
Delivered operations and systems consulting for service-based businesses from real estate to retail, designing workflows, automations, and content infrastructure.

• Built operational infrastructure for service based business in real estate and retail.

• Designed and maintained systems for client data and marketing content.

• Implemented automations to standardize handoffs, improve quality and support a streamlined process for clients and their teams.

• Managed vendors/contractors and production timelines.

• Maintained all digital assets to keep delivery reliable and consistent.

Principal, Residential Advisor | Ariela Sarah Realty | 2016-2021

• Managed end-to-end operational coordination for luxury residential transactions, including marketing production, vendor management, scheduling, and client communications

• Coordinated cross-functional teams including photographers, designers, contractors, and marketing partners to deliver high-quality property launches and client presentations

• Designed and managed workflows for listing preparation, staging, photography, and digital promotion across multiple platforms

• Maintained documentation, contracts, and compliance requirements for high-value property transactions

• Awarded Agent of the Year 2019